Last updated: September 24, 2026

This Return & Refund Policy applies to orders placed online with BURLY PIRATE LLC d/b/a 710 Pipes (“710 Pipes,” “we,” “us”). Please read it carefully before placing an order.

General Returns (30-Day Window)

We accept returns for incorrectly sent items or strictly unused products within 30 days of confirmed carrier delivery.

To qualify for a return, items must be:

• Completely unused;
• Unopened and in the original packaging;
• In the same condition in which they were received; and
• Free of residue, odor, wear, or alteration.

We reserve the right to deny any return that does not meet these conditions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of confirmed delivery with clear photographs of the product and all packaging. Do not return items without prior authorization. Failure to report an issue within 48 hours may result in the claim being denied.

Strict No Used Items Policy

Due to the age-restricted and hygiene-sensitive nature of our products, we cannot accept returns of any used items under any circumstances. Items that have been used, altered, or tampered with will not qualify for a refund or replacement and may be destroyed for health and compliance reasons.

Return Authorization Required

All returns require prior approval. To request a return, email admin@710pipes.com and include:

• Your order number;
• Your full name;
• The reason for the return; and
• Photos, if applicable.

Returns sent without an authorization may be refused or returned to you at your expense.

Refunds & Store Credit

Approved returns are issued as store credit by default, after the returned item has been received and inspected. Refunds to the original payment method may be issued on request. Card refunds can only be issued to the original card used for the purchase. Original shipping charges are non-refundable.

Orders paid with Sezzle are refunded through Sezzle, and Sezzle’s terms apply to how the refund is applied to your payment plan.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is the result of our error, such as an incorrect or defective item.

Fraud & Chargeback Policy

Please contact us before disputing a charge with your bank or card issuer. Chargebacks initiated without a prior attempt to resolve the issue with us may result in account restriction or a permanent ban from future purchases.

Questions

Email admin@710pipes.com or call 303-568-9755. See also our Shipping Policy and Terms of Service.