Last updated: September 24, 2026

This Shipping Policy applies to online orders placed with BURLY PIRATE LLC d/b/a 710 Pipes (“710 Pipes,” “we,” “us”).

Order Processing

Most orders are processed and shipped the same day or within 24 hours (excluding weekends and major holidays), once payment has been approved and age verification is complete. Orders placed after 2:00 PM MST on Friday, or over the weekend, begin processing the following Monday.

Discreet Packaging

All orders ship in plain packaging with no markings that indicate the contents. The return address will show “Burly Pirate LLC” or the name of our fulfillment partner.

Age & Signature Requirements

You must be 21 years of age or older to purchase from 710 Pipes. Certain products may require an Adult Signature (21+) on delivery, and the recipient must show valid government-issued ID. If no eligible adult is available to sign and the package is returned to us, any return-to-sender fees are the customer’s responsibility.

Address Responsibility

You are responsible for providing an accurate and complete shipping address and for confirming that you are authorized to receive packages at that address. We ship only to the address provided at checkout and cannot redirect packages once they have shipped.

Shipping Restrictions

We do not ship kratom products to any jurisdiction where kratom is restricted or prohibited by law. Orders that would violate federal, state, or local law or regulations may be cancelled and refunded.

We currently ship only within the United States.

Shipping Fees & Colorado Retail Delivery Fee

Shipping charges are calculated at checkout based on your order and delivery address. Shipping fees are non-refundable.

Orders delivered to a Colorado address by motor vehicle are subject to the Colorado Retail Delivery Fee required by the State of Colorado. The fee is charged once per order, at the rate set by the Colorado Department of Revenue, and appears as a separate line item at checkout.

Delivery & Risk of Loss

Risk of loss passes to you once the carrier confirms delivery. We are not responsible for packages that are stolen, left unattended, or retrieved by an unauthorized person after the carrier marks them as delivered.

Lost or Damaged Packages

• Lost packages: contact us within 5 days of the expected delivery date.
• Damaged packages: contact us within 48 hours of confirmed delivery with photos of the item and packaging. Please keep all packaging until your claim is resolved.

See our Return & Refund Policy for details on returns.

Contact

Email admin@710pipes.com or call 303-568-9755.